TRAINED - Gold
freelancer
Email Verified Alfert Nichol Cadiz
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Member since March 15, 2021

Customer Service Specialist I Social Media Manager I Lead Generation

Over 8 years of experience as Customer Service Rep in regular office set-up and here in Surge Digital Trying to continue my career. I’m a top-rated and Awardee Customer Service Representative who received multiple awards. Experienced in the phone, email handling, and chat support. Team player and also able to work independently or with less supervision to resolve issues with high customer satisfaction. Passionate towards work and always focus to deliver a quality outcome. Able to multi-task and work under pressure. I am a Social Media Marketer that offers both Social Media Management as well as Social Media Marketing. I look after companies/brands’ social media pages, completely taking over and automating this for you, as well as running paid advertising through the use of Facebook, LinkedIn & any other channel. If you are looking to hire a Customer Service Representative, Social Media Management, Social Media Prospecting such as LinkedIn prospecting and Lead generation. There’s no need for you to scroll and find another best candidate. let’s do it.

Experience

Tier 3 Customer Service Representative

  •  Qualfon Philippines Inc
  •  Aug 2012 - Mar 2016

- Resolved and de-escalated customer complaints by solving issues quickly
- Achieving a high level of customer satisfaction

Medical records Consultant

  •  VisayaKPO
  •  Jun 2016 - Jun 2017

- Calling Clinics and Hospital to get a copy of their Patients medical records and forward it to
coding team for reimbursement

Customer Service Representative

  •  SPI CRM
  •  Jul 2017 - Dec 2017

- Assisting customers who send Money through cash, credit card, and cash to bank transfer or vice versa.
- Process refund for customers who did not receive their cash, Creditcard was deducted but no money was sent to the receiver.
-Assisting those who send Money via the website using credit or debit
cards.

Data Researcher and Analytics

  •  Contact Solutions Research and BPO
  •  Dec 2017 - Nov 2020

Doing research for proposed Construction project
- Communicating via email and phone with Project owners,
architects, Engineers, General
contractors, and government employees.
- Updating database for any updates in regards to the new updates and changes of the Bidding
Project such us Bid date change, Updating addendum, updating revised Plans and specs
- Update awarded Project
- Sent notification to company subscribers in any update about the bidding Project.

Social Media Management and Prospecting

  •  The VA Group

Perform Prospecting (LinkedIn, Twitter, Instagram)
-Send connect Invites
-Doing Email Marketing
- Set up appointments using Clients Calendar
-responding prospect emails and set appointments
- Posting content
-Manage Insights and Analytics
-Content designing using Canva
-Setting up Social Media account and Optimization
-Schedule content post via Hootsuite

Silver VA

  •  Agency VA

-Quoting for Personal Insurance, Homeowners, Landlords, and Commercial.
-Data Scraping
-Accord forms 125,126 and 140 creation
-Update documents from Docusign to QQ Catalyst
-We use PL rater, Leatherstocking, Madison Mutual, and Agency Zoom

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LinkedIn Prospecting Specialist

  •  Digital Panda media

-Perform Research and Prospecting
-Send connect invites
-Email Marketing

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