TRAINED - Gold
freelancer
Email Verified Angelica Sudo
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Member since September 16, 2020

Admin - Collections - Executive Assistant - Game Tester

I help businesses and clients gain more sales and revenue by taking over tasks and letting them focus on what is important. I also assist developers improve player experience by testing games.

My experience was mainly with Australian companies, and recently I am working as an Executive Assistant for my current project under a UK property management company.

Take a moment to check out my portfolio on my website, and get in touch with any questions: https://sudoangelica.wixsite.com/mysite/portfolio

Experience

Executive Assistant

  •  HMO Heaven
  •  Jan 2019 - Present

Post on social media platforms and engage with the audience.

Perform basic thumbnail/image editing.

Create and schedule live videos.

Email and calendar management

Post, edit and schedule blogs.

Monitor progress or enrollments of students in the course.

Organize contacts, edit and schedule email campaigns.

Gaming Forum Moderator

  •  Identity V - NetEase Inc.
  •  Oct 2018 - Mar 2019

Post new threads and promote interaction in the community.

Help players with their queries

Keep track of any issues or bugs to be able to report to the developers.

Moderate threads to keep a non-toxic communication between members.

Contribute to the team by coming up with ideas for game events and suggest improvements on the game.

Game Tester

  •  Jul 2017 - Apr 2020

Test games before they are released and spot any bugs that are present within the software.

Suggest improvements to the gameplay and communicate effectively with moderators to track every feedback.

Write proper feedback to easily re-produce bugs/errors in the game.

Maintain confidentiality of games tested.

Senior Collections Officer

  •  May 2017 - Present

Perform skip tracing to locate delinquent debtors

Outbound/Inbound collection calls to debtors

Work with an existing client base, collecting overdue accounts

Contacting clients to advise status of debt recovery and legal proceedings

Some general administration

Executive Assistant

  •  Virtudesk Inc.
  •  Feb 2017 - May 2017

Contact potential customers by phone to explain products, services and purchase information about properties for sale

Responsible for maintaining a record of contacts, accounts, and orders, in addition to the task of passing information about successful communications onto the appropriate sales representatives.

Follow-up correspondence with customers through phone call or e-mail.

Prospecting clients through cold-calling and e-mail blasts.

Customer Service Consultant

  •  Telstra (Convergys)
  •  Aug 2015 - Dec 2015

Provide end to end customer service to customers mainly catering queries regarding billing, credit management, business and technical support..

Take full ownership to resolve queries and deliver it right the first time.

Proactively identify and raise areas for process/policy improvement.

Work as part of a larger team to create a continuous improvement culture.

Integrate key learning into operations to help support customer advocacy.

Process Trainer

  •  Westpac (IBM)
  •  Apr 2013 - Aug 2015

Conduct training for new hires and employees.

Ability to identify the training needs of individuals in class.

Create materials for training courses prior to class

Interact with vendor management and attend related training conferences or meeting.

Send daily reports to stakeholders and clients

Collections Officer

  •  Westpac (IBM)
  •  Aug 2012 - Dec 2013

Contact debtors via telephone, sms, email and letters in attempt to determine reason for overdue, check repossession of collateral and credit contract with customer.

Overcome objections and suggest payment solutions or arrangements.

Negotiate settlements and payment arrangements

Education and Trainings

Highschool Graduate

  •  Alternative Learning System (ALS) DepEd
  •  Aug 2011 - Mar 2012