Seasoned VA (Project and Social Media Manager | Graphic Designer)
I have more than 8 years of experience as GVA and have accomplished various projects in different fields. And prior to becoming VA, I have been a supervisor/manager in the corporate world for different industries. I can confidently say now, that throughout the years, I have become a Jill of all trades.
Freelancer GVA (Project Manager, Executive Assistant, Social Media Marketing and etc)
Administrative tasks (Google suite, calendar and etc)
Create and present reports daily/weekly/monthly and etc.
Monitor the status and progress of tasks/projects.
Manages team performance (Trello)
Works with different departments to ensure all tasks are completed.
Social Media - Content Creation, Strategies, scheduling
Graphic Design - Create designs aligning to clients branding or depending on requests.
Customer Service/Support (Software/CRMs of different companies)
HelpDesk (Email and Chat Support)
Web Research (Lead Generation Research, Contact Information Research, Email Listing, Product Research, Web Scrapping, and Keyword Researching
Process and Social Media VA
Note: This is a very complex position, tasks performed are not limited to the list below.
Assist Business Manager on Project Management and Google Calendar
Create projects and tasks in Insightly and create profiles in ActiveCampaign and other platforms that we have. Ensure all forms and necessary documents are created and saved in dropbox.
Direct contact with clients for project-related matters.
Ensure necessary access is given for their enrolled courses in Thinkific and Kajabi.
Proofread newsletter and other communications.
Ensure that social media messages are handled accordingly. Post and schedule contents as necessary.
Assisted in the migration of online courses from Thinkific to Kajabi.
Learn new platforms and tasks every time (Asana, REV, Content Studio, SurveyMonkey, OmnyStudio and etc.)
Lead Management VA
Lead Management (Salesforce and AWeber) - review and approve leads.
Create reports on lead distribution, flow, and conversion.
Ensure that leads are strategically distributed to accommodate all clients.
Works with different departments to ensure we have enough leads every time.
Formulate strategies on how to reprocess leads.
Non Online Job Experiences
Credit and Collections Operations Supervisor
Reed Elsevier Philippines
• Supervise teams with the respective lines of businesses. My team’s main goal is to collect payment from our legal customers and provide them a comprehensive payment history to address gaps that may result in customer dissatisfaction, delinquencies, and other impacting results.
• Executes mandates from business units based in the US.
• Collaborates with different departments to improve existing processes and also to resolve issues.
• Guides team to maximize their potentials.
Sales Training Officer
Personal Collection Direct Selling Inc.
Initiate/facilitate all forms of training and programs that would lead to sales and recruitment.
Mentor our business partners on how they can make the most out of their current levels and how they can reach the highest level of potential earnings.
Synergize with the rest of the sales team and other departments.
Coach our partners on leading their networks.
Spearhead training programs
Digitel Mobile Phils Inc (Sun Cellular)
Validate the authenticity of all requirements submitted by applicants.
Assign mobile numbers and facilitate the activation.
Coordinate with different departments for heads up in case of fraud.
Work with the sales team for quota concerns.
Aegis People Support
Sales – Guide customers in choosing their itinerary.
Ensures that all quotas are met.
After-sales – Coordinate immediately with the concern, hotel, car rental, or airlines as applicable.
Ensure that customers are appeased and happy with their trips.
Customer Service Representative to Adhoc Operations Supervisor
(Different Line of Businesses)
SPi Global CRM (former ePLDT Ventus)
Note: Tasks below are for the latest position, mentioned above, AOS
Manages around 10-12 supervisors with 150-200 agents
Ensure that all metrics are met (headcount, quality. AHT, Sales, etc)
Mentor supervisors to ensure quality output.
Handle managerial calls.
Conduct interviews for promotion and job opening.
Spearhead program/initiatives to improve performances.
Supports and works directly with management, together with different departments for site-wide with initiatives and programs.
Maintain a good relationship with both internal and external clients.
Formulate strategies to resolve any given opportunities.
Ability to execute critical and analytical thinking as department head.