TRAINED - Gold
freelancer
Email Verified Caroline Ferrer
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Member since March 20, 2021

Virtual Assistant/Customer Service / Email and Chat Support

” Life is not a game of luck. If you wanna win, Work Hard.”- Sora.  A beautiful quote from No Game No Life that I live by

I’m a trained Virtual Assistant with Customer Service, Chat and Email Support, Social Media Management, Transcribing, Data Entry as my main services. Completed my training on Freelancing and Online Bookkeeping at Filipino Virtual Assistance. As well as my 2 months apprenticeship focused on Social Media Management as Online Chat Support.

I am confident that my skills and experience as a Store Manager allow me to give excellent service.  Handling different types of people and situations and giving my best to resolve them.

I’m comfortable with multitasking and always willing and eager to learn new skills.

I can be very useful in your team since my main objective is to add value to the business and produce positive returns.

 

 

 

Crafted Projects

Organic Social Media Campaign

Organic Social Media Campaign

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Experience

Social Media Management- Facebook

  •  Filipino Virtual Assistance
  •  Jan 2021 - Mar 2021

Social Media Management focused on Facebook. As a part of the acquisition team, manage the chat and comment section. Responded to queries promptly and accurately that provides positive returns.

STORE MANAGER

  •  Philippine Seven Corporation- Franchise
  •  Sep 2013 - Oct 2020

I oversee daily store operations. From maintaining the standard product assortment, to display to selling. Conduct monthly audits and handle retail book inventory. Hiring and training of staff according to the company policy and standard. Able to provide quality customer service, meet daily sales targets, and managed to increase profitability annually.

Customer Service Representative- Cashier

  •  S.P. Tabanda Inc.
  •  May 2005 - Aug 2013

Attend and assist with customer needs. Manning the cashier and managing the mini- mart as well.

Transcription

  •  TranscriptionStaff

Convert audio and video to text files.

Education and Trainings

Freelancing Course

  •  Filipino Virtual Assistance
  •  Nov 2020 - Dec 2020

Virtual Assistance Basics, Virtual Assistance Branding Set up, Virtual Assistance Applications, Virtual Assistance Payment Setup, General Virtual Assistance (GVA) Tasks, Social Media Basics, Social Media Accounts Creation and Optimization, Social Media Content Planning and Creation, Scheduling and Posting Social Media Content, Organic Social Media Marketing, Simple Website Creation, Optimization and Management, Online Writing and Marketing, SEO Basics and Setup, SEO On-Page Optimization, SEO Off-Page Optimization (Backlinking), Lead Generation, Basic Facebook Ads, YouTube Optimization, Basic Email Marketing.

Online Bookkeeping

  •  Filipino Virtual Assistance
  •  Oct 2020 - Nov 2020

Introduction to Accounting, Basic Accounting - The Accounting Equation and the Double Entry System, Accounting Cycle 1 to 4 and Chart of Accounts, Accounting Cycle 5 to 7, Taxes Discussion, Bookkeeping in Computerized Accounting - Quickbooks Online Tab, Quickbooks Online-Managing your Clients Banking Tab.

Medical Transcription

  •  MERIDIAN PARAMEDICAL AND TECHNICAL COLLEGE
  •  Jun 2012 - Mar 2013

Healthcare voice or video documentation recordings then convert to written reports.

Computer Technician

  •  Data Center College of the Philippines
  •  Jun 2002 - Mar 2003

Provides knowledge and skills in microcomputer installation, diagnosis, repair, and networking. The program also includes courses in electronics and electricity, application software, and internet subjects.