TRAINED - Gold
freelancer
Email Verified Crestelita Ibanez
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Member since September 8, 2020

Customer Service Expert & Virtual Professional

I have relevant experiences in Customer Service field that I am really proud of. I worked for SYNNEX-CONCETRIX as a Product Support Representative and it helped me develop my skills in customer service and  IT troubleshooting/networking.

Moreover, I developed the skill in teaching using different methods too, making lesson plans and adjusting to different levels of learners right after. I was also privileged to handle a team of ESL teachers and working with them was a delight.

On the other hand, professional growth is also one of my priorities. As I get older, I encourage myself to develop new skills, for example, enrolling in new courses like the REI course which I successfully finished, and the 120 hour TEFL certificate course I just completed. I will never get tired of improving myself for the better.

Thus, I can definitely provide you a quality customer service be it thru phone, email or chat.

Experience

Product Support Representative

  •  SYNNEX CONCENTRIX
  •  Jun 2008 - Mar 2011

​I troubleshot Cisco level 1 Devices (ROUTERS, MODEMS. ADAPTER, etc) over the phone

I delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

I interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

I stayed current with system information, changes and updates

Online ESL Teacher - TEAM LEAD

  •  SANWON BPO
  •  Jun 2011 - Oct 2019

I helped keep the team focused and on track

I completed paperwork

I handled complaints (from both staff and customers)

I did personnel duties

I reported to senior level management

I motivated and inspire team members

I lead by setting a good example (role model) - behavior consistent with words

I encouraged creativity, risk-taking, and constant improvement

I recognized and celebrated team and team member accomplishments and exceptional performance

I familiarized the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance

Online ESL Teacher - PART TIME

  •  TUTORING KR.
  •  Nov 2019 - Sep 2020

1. I teach or tutor kid and adult ESL learners
2. I work with people from diverse cultures
3. I explain grammar in an easy-to-understand way
4. I acquire deeper understanding of both course material and tutoring techniques and be open to
new ideas on how to help students
5. I use CLASS IN , SKYPE OR ZOOM for my online classes

Knowledge of:
1. correct pronunciation
2. parts of speech
3. subject / verbs agreement
4. rules for basic verb tenses
5. confusing words
6. spelling errors
7. vocabulary and language expression
8. computer-aided instruction techniques
9. IELTS, TOEIC, OPIC AND TOEFL SPEAKING
10. Basic Business English

Education and Trainings

AB ENGLISH

  •  University of Southeastern Philippines
  •  Sep 2004 - Apr 2008

The Bachelor of Arts in English (ABE) is a four-year degree program that centers on the theoretical aspects and practical applications of the English language and literature. Its curriculum is designed to equip students with proper knowledge and skills for them to become articulate English speakers and achieve a high level of English proficiency; and apply it government and law, education, media, business, and the industry as an official language of the Philippines.