TRAINED - Gold
freelancer
Email Verified Daniela Floraine Tanjutco
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Member since September 8, 2020

Your Enthusiastic Virtual Companion

“Client service is about excellence and integrity above all else and it should be a continually evolving process.” – Kirk Paulsen

CUSTOMER RELATIONS MANAGER 3 YEARS
A. Guide and lead team members to deliver services that meet or exceed customer requirements.
B. Manage and train resources to ensure quality and consistency of service to customers.
C. Managing client relationships to build a reputation for excellent service and generate repeat business.
D. Assist in making major business decisions.

 CUSTOMER SERVICE REPRESENTATIVE/SPECIALISTS – 1 YEAR AND 3MOS
– I worked as a Process Associate in my previous company, handling a financial account. I have training and experience in these following area:
A. Identify and assess customers’ needs to achieve satisfaction
B. Build sustainable relationships and trust with customer accounts through open and interactive communication
C. Provide accurate, valid, and complete information by using the right methods/tools
D. Meet personal/customer service team sales targets and call handling quotas
E. Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
F. Follow communication procedures, guidelines, and policies
G. Take the extra mile to engage customers

TEAM LEADER –  I am an independent distributor of Frontrow International which I sell and promote their Health and Wellness products. As an Independent distributor, these are the tasks that I have experience:
A. Giving sales presentations to a range of prospective clients.
B. Message clients and potential clients to follow up to evaluate needs or promote products and services.
C. Answering client questions about products, prices, and availability.
D. Conducting market research and attending events, workshops, and training sessions.
E. Using social media in a marketing campaign and maintaining a positive brand image

Experience

CUSTOMER RELATIONS MANAGER

  •  Belsera's Country Inn
  •  Dec 2017 - Present

A. Guide and lead team members to deliver services that meet or exceed customer requirements.
B. Manage and train resources to ensure quality and consistency of service to customers.
C. Managing client relationships to build a reputation for excellent service and generate repeat business.
D. Assist in making major business decisions.

Process Associate/Customer Service Specialist - Financial Account

  •  Genpact Services, LLC.
  •  Apr 2017 - Dec 2018

- I worked as a Process Associate in my previous company, handling a financial account. I have training and experience in these following area:
A. Identify and assess customers’ needs to achieve satisfaction
B. Build sustainable relationships and trust with customer accounts through open and interactive communication
C. Provide accurate, valid, and complete information by using the right methods/tools
D. Meet personal/customer service team sales targets and call handling quotas
E. Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
F. Follow communication procedures, guidelines, and policies
G. Take the extra mile to engage customers

Independent Distributor - Team Leader

  •  Frontrow International
  •  Dec 2012 - Oct 2016

I am an independent distributor of Frontrow International which I sell and promote their Health and Wellness products. As an Independent distributor, these are the tasks that I have experience:
A. Giving sales presentations to a range of prospective clients.
B. Message clients and potential clients to follow up to evaluate needs or promote products and services.
C. Answering client questions about products, prices, and availability.
D. Conducting market research and attending events, workshops, and training sessions.
E. Using social media in a marketing campaign and maintaining a positive brand image

Education and Trainings

Bachelor of Science in Nursing

  •  Bataan Peninsula State University
  •  Jun 2004 - Mar 2008