TRAINED - Gold
freelancer
Email Verified Grace Subingsubing
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Member since October 7, 2020

Professionalism, Hard work and Excellency are my goals towards work

PROFESSIONALISM, HARD WORK, EXCELLENCY are my goals towards work

 

-Customer Service Representative
-Trained Virtual Assistant
-Gradate of Bachelor of Science in Information and Communication Technology
-5 years of experience in Customer Service Representative

 

My name is Grace Subingsubing, I’d like to use my skills in Virtual Assistance aspect and Customer Service Representative to make your business grow. I have been working as a Customer Service for almost 5 years now, and been doing well so far with this kind of job . Virtual Assistant is a new type of job and environment for me, however, since I’ve been trained from Filipino Virtual Assistance Freelancing course on how this kind of field work. I am confident, that I can do this job well., since we have been equipped with all the learnings, video on what should be done.

Making sure that quality of work is my top priority on all aspect and serve you accordingly and professionally. These are the things that I can do and help you with:
1. FREELANCING COURSE SKILL
-General Virtual Assistance Skills

2. SOCIAL MEDIA MARKETING
-Facebook Ads, Twitter, LinkedIn, Pinterest, Instagram, Hootsuite, Wix
2. SEO
-Video Optimization, Blog Optimization, Website Optimization
3. EMAIL MANAGEMENT SKILLS
4. LED GENERATION SKILLS
Please feel free to contact me! I’ll be happy to serve you.
Respectfully,
Grace  

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Experience

Customer Service Representative

  •  Sykes Asia Inc.
  •  May 2015 - Mar 2016

-Assisting customers with their AT&T phone plan
-Assisting customers activating their new phone
-Checking about the reception area coverage
-Checking and assisting basic troubleshooting of their device

Customer Service Specialist

  •  Convergys
  •  Mar 2016 - Apr 2017

-Assisting customers with their request for a new credit card
-Checking and providing about their balances on their account
-Verifying their address and transactions for security purposes
-Assisting request for increasing and decreasing credit limit

Customer Service Specialist

  •  Convergys
  •  Apr 2017 - Dec 2018

-Assisting customers with their Sprint bill
-Activating with their new phone
-Checking about the reception coverage
-Assisting basic troubleshooting

Education and Trainings

Bachelor of Science in Information and Communication Technology

  •  Cebu Technological University
  •  Mar 2010 - Mar 2015

-Studying about basic computer fundamentals
-Creating a basic website