TRAINED - Gold
freelancer
Email Verified Hazel Flores
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Member since November 22, 2020

General Virtual Assistant | Customer Service Representative

I am a seasoned Customer Service Representative and have been in the BPO industry for 5years.  I am also a graduate of the FVA Freelancing Course with Coach Grace Locsin. I’m looking for a job in which I can apply and enhance my skills and gain more knowledge for personal growth while contributing to your company’s success.

 

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Crafted Projects

FVA Apprenticeship Program

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Experience

Customer Service Representative

  •  TaskUs
  •  Feb 2019 - Aug 2020

I was a customer service representative for a US-based food delivery service. I supported customers through phone, chat, and email. Also did email scraping for potential store partners and logo creation.

Job Includes:
Tracking orders
Calling the delivery person as well as the merchant if needed
Replacing order if needed
Updates order status

Customer Service Representative

  •  Accenture
  •  Mar 2015 - Sep 2016

I was a customer service representative for a UK-based Telco Company. I supported customers through phone (inbound and outbound).

College of Hospitality Management Instructor

  •  Polytechnic College of La Union
  •  Jun 2013 - Oct 2014

College Instructor

Customer Service Representative

  •  Sitel
  •  May 2012 - Apr 2013

I was a customer service representative for a US-based airline and was assigned in their
General Reservations and Ticketing Department. I supported customers through phone (inbound and outbound).

Education and Trainings

BS in Hotel and Restaurant Management

  •  Lyceum Northwestern University
  •  Jun 2007 - May 2011

Freelancing Course

  •  Filipino Virtual Assistance Consultancy
  •  Sep 2020 - Oct 2020