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freelancer
Email Verified Janice Deposoy
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Member since September 10, 2020

We deliver solutions.

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Experience

Analyst

  •  Automatic Data Processing (ADP)
  •  Aug 2012 - Sep 2020

* Research, troubleshoot, and resolve ADP/client application items in the area of system set up, product functionality, product enhancements, and general client inquiries
* Analyze complex client requirements for payroll, time, and human resource policy and procedures
* Use strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues

Technical Specialist

  •  Harte-Hanks Philippines Inc
  •  Jun 2011 - Jul 2012

* Handled complex calls from end-users and resolves their issues.
* Handled client relationship management functions which included enduring relationships with a diverse clientele.
* Cultivated positive and enduring relationships with customers and clients.

Technical Lead

  •  Harte-Hanks Philippines Inc.
  •  Dec 2010 - Jun 2010

* Oversee a team of employees taking Inbound Calls to resolve end users issues.
* Takes over cases from Team Members that demand higher expertise.
* Submits end of day report showing Team’s performance.

Tier 1 Customer Service Representative

  •  Harte-Hanks Philippines Inc.
  •  Jul 2010 - Dec 2010

Handles complex calls from end-users and resolves their issues.

Queue Dispatcher for Escalations

  •  Telus International Philippines
  •  Aug 2007 - Jul 2010

* Submits various day end and end of shift reports to management as well as monitors callback queue for Tier 2 escalations.
* Serves as an Officer in Charge for distributing tasks for the day to Tier 2 outbound agents thus monitoring what they have accomplished in a timely manner.

Tier 2 Technical Support

  •  Telus International Philippines
  •  Jan 2007 - Jul 2007

* Handled complex calls from end-users and resolves their issues.
* Handled client relationship management functions which included enduring relationships with a diverse clientele.
* Cultivated positive and enduring relationships with customers and clients.

Tier 1 Technical Support

  •  Telus International Philippines
  •  Jul 2006 - Apr 2007

* Handled complex calls from end-users and resolves their issues.
* Handled client relationship management functions which included enduring relationships with a diverse clientele.
* Cultivated positive and enduring relationships with customers and clients.

Education and Trainings

Bachelor of Science in Economics

  •  University of the Philippines in the Visayas
  •  Jun 1997 - Mar 2006

*I have completed a Research Project on the Market
Valuation of the Conservation of Marine Turtles in
Southeast Asia which is funded by the Economy and
Environment Program for Southeast Asia (EEPSEA)

Project Management Course

  •  Filipino Virtual Assistance
  •  Feb 2020 - Mar 2020

E-Commerce Course

  •  Filipino Virtual Assistance
  •  Jun 2020 - Aug 2020

Freelancing Course

  •  Filipino Virtual Assistance
  •  Nov 2019 - Jan 2020