Joanne Camille C. Villarosa Gallery
Portfolios
Experience
Chat Support
- Answer customer inquiries through chat.
Quality Analyst for Data Entry
- To audit the the team members production on a daily basis.
- Conduct coaching and performance feedback to all team members on a weekly basis.
- Ensure the quality and standard of the processes are met as demanded by the client.
- Ability to make quick decisions on issues occur within the shift.
Email Support
- Answer customer inquiries through email.
Barista/ Supervisor
- Responsible for providing quality beverages.
- Responsible for supplies and merchandise inventory.
- Responsible for weekly supplies ordering.
- Responsible for doing the weekly sales reports.
- Train newly hired baristas.
- Setting shift goal to all baristas on shift.
- Provides feedback on baristas performance on weekly and monthly basis.
Education and Trainings
Bachelor of Science in Hotel and Restaurant Management
Social Media Management and Marketing In-depth Online Course
Through this course I have learned how to:
- Create branding for business.
- Familiarize myself in different social media sites such as Facebook, Instagram, Pinterest, Twitter, LinkedIn and YouTube.
- Create social media business accounts.
- Optimize social media accounts for business purposes.
- Set- up ad campaigns.
SEO In-depth Online Course
Through this course I have learned how to:
- Do Keyword Research
- SEO Site assessment
- Business Registration in Google Business, Bing and Yahoo.
- Local Business registration
- On-page Optimization
- Off- Page Optimization
- Use Google Analytics and Adwords
- SEO Writing
General Virtual Assistance Online Course
Through this course I have learned how to:
- Use different apps, tools and software for VA.
- Writing blog and posting it on WordPress.
- Lead Generation
- Creating landing page.
- Content and Copywriting
- Basic Real Estate Tasks