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freelancer
Email Verified Joanne Camille C. Villarosa
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Member since September 29, 2020

SEO Specialist l Social Media Manager l Customer Service Representative (Email &Chat Support)

I am a trained General Virtual Assistant , Social Media Manager with Marketing and Search Engine Optimization (SEO) Specialist. I am very good at multitasking and always give my 100% focus and hard work in everything that I do. I am also organized and detail-oriented. I can be flexible in working hours and willing to be trained with new tasks that you need to further help you achieve your business goals.

Here are the apps, tools and software that I know how to use:

  • Google Applications
  • Microsoft Office
  • Canva
  • Hootsuite
  • Buffer
  • Trello
  • Mailchimp
  • Loom
  • Powtoon
  • Google Adword
  • Ubersuggest
  • Google Trends
  • SEOQuake
  • WordPress
  • Wix
  • Calendly
  • Bitly
  • Zoom

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Experience

Chat Support

  •  Conduent Philippines
  •  Jun 2016 - Jun 2017

- Answer customer inquiries through chat.

Quality Analyst for Data Entry

  •  TaskUs Philippines
  •  May 2015 - Jun 2016

- To audit the the team members production on a daily basis.
- Conduct coaching and performance feedback to all team members on a weekly basis.
- Ensure the quality and standard of the processes are met as demanded by the client.
- Ability to make quick decisions on issues occur within the shift.

Email Support

  •  TaskUs Philippines
  •  Jan 2015 - May 2015

- Answer customer inquiries through email.

Barista/ Supervisor

  •  Starbucks Coffee Philippines
  •  Aug 2007 - Apr 2014

- Responsible for providing quality beverages.
- Responsible for supplies and merchandise inventory.
- Responsible for weekly supplies ordering.
- Responsible for doing the weekly sales reports.
- Train newly hired baristas.
- Setting shift goal to all baristas on shift.
- Provides feedback on baristas performance on weekly and monthly basis.

Education and Trainings

Bachelor of Science in Hotel and Restaurant Management

  •  National College of Science and Technology Philippines
  •  Jun 2003 - May 2007

Social Media Management and Marketing In-depth Online Course

  •  FVA Business Consultancy
  •  Sep 2020 - Sep 2020

Through this course I have learned how to:

- Create branding for business.
- Familiarize myself in different social media sites such as Facebook, Instagram, Pinterest, Twitter, LinkedIn and YouTube.
- Create social media business accounts.
- Optimize social media accounts for business purposes.
- Set- up ad campaigns.

SEO In-depth Online Course

  •  FVA Business Consultancy
  •  Aug 2020 - Aug 2020

Through this course I have learned how to:

- Do Keyword Research
- SEO Site assessment
- Business Registration in Google Business, Bing and Yahoo.
- Local Business registration
- On-page Optimization
- Off- Page Optimization
- Use Google Analytics and Adwords
- SEO Writing

General Virtual Assistance Online Course

  •  FHMoms Philippines
  •  May 2020 - Jun 2020

Through this course I have learned how to:

- Use different apps, tools and software for VA.
- Writing blog and posting it on WordPress.
- Lead Generation
- Creating landing page.
- Content and Copywriting
- Basic Real Estate Tasks