Jona Gonzales Videos
Portfolios
Experience
Amazon VA
Product Research for Online Arbitrage
Amazon VA
Product Research for Online Arbitrage / Wholesale - UK
Virtual Assistant
Managing Social Media (LinkedIn)
Creation of Content and graphics for Surge LinkedIn Account
Posting of Content for Surge LinkedIn Account
Generating connections on Social media
Team Manager ( ML Quotes - APA / PAK / LAM)
• Provide backend support for Sales team for all quoting needs within 2hr SLA across Asia Pacific and Latin America Region
• Manage schedule and Adherence of team across different regions (from Asia Pacific to Latin America) to achieve target SLA
• Analyze and Improve productivity of the members to drive team performance.
• Coordination with cluster focal – Weekly and Monthly Engagement calls.
Team Manager ( Regional Sales Support)
• Team leader excellence award (2nd quarter 2011)
• Great Kaizen – File Format Macro (March 2011)
• Leader of the Quarter (1st and 4th quarter 2015)
o Acts as Focal all Sales Processes.
o Handle both North Asia and Africa clusters for MARS updates and Quote to Customer processes. Managing almost 60 staff in total and coordinating with 7 North Asia Clusters and 10 Africa Clusters.
Senior Team Leader (Regional Sales Support)
• Set up the Regional Sales Support North Asia in Manila GSC which includes 3 clusters from China, Taiwan, Japan and Korea. As well as Africa clusters.
• Coordinate actively with stakeholders
• Ensures the Internal Operating procedures are always updated and guarantee that all direct reports have full understanding and adherence to the internal operating procedures
• Handle daily staff and production issues
• Monitor staff performance
Team Leader (Contract and Tender Management)
• Set up the Tender and Contract Management Team in Manila GSC with more than 40 members.
• Build good relationship with the center team in Copenhagen.
• Coordinate team activities and ensure the achievement of individual and Key Performance Indicator.
• Assist in implementation of new processes and procedures
• Ensures the Internal Operating procedures are always updated and guarantee that all direct reports have full understanding and adherence to the internal operating procedures
• Coordinate with counterparts regarding process issues
• Assist Supervisor in preparing the KPI reports
• Handle daily staff and production issues
• Monitor staff performance
Senior Documentation Associate
• Assists team leader in people handling
• Prepares Weekly KPI
• Helps coordinates with some issues regarding team’s performance
Documentation Associate
• Process the necessary documentation of shipping orders, forwarders cargo receipt and bills of ladings in a timely and accurate manner
• Coordinates with Maersk Logistics to ensure that documents are handled efficiently and in timely manner
• Make recommendations on how to improve process and procedures.
• Perform administrative tasks as instructed by the team leader or supervisor
• Provide back up support within the team.
Education and Trainings
Freelancing Course
• Virtual Assistance Basics
• Virtual Assistance Branding Set up
• Virtual Assistance Applications
• Virtual Assistance Payment Setup
• General Virtual Assistance (GVA) Tasks
• Social Media Basics
• Social Media Accounts Creation and Optimization
• Social Media Content Planning and Creation
• Scheduling and Posting Social Media Content
• Organic Social Media Marketing
• Simple Website Creation, Optimization and Management
• Online Writing and Marketing
• SEO Basics and Setup
• SEO On-Page Optimization
• SEO Off-Page Optimization (Backlinking)
Amazon Dropshipping and Private Labelling Course for Virtual Assistant
Familiarizing E-Commerce
Amazon Overview
Amazon Dropshipping
FBA Online Arbitrage
Amazon Wholesaling
Private Labeling
Pricing, Listing and Shipping the Products in Amazon
Customer Services
Merch by Amazon
Amazon Virtual Assistance Branding, Portfolios and Application
How to use Helium 10 in Product Research