Customer Service Agent/ Social Media Manager/ Virtual Assistant
Hi. Good day! 🙂
My name is Joy B. Zuniga. I am a trained Virtual Assistant under Filipino Virtual Assistance Corporation. I finished Freelancing Course and eBay, Facebook Marketplace and Online Arbitrage Course. Furthermore, I completed the FVA’s Apprenticeship Program twice. First was on the year 2018, I did graphic design and managed the Facebook page of Alex&Maggie. Second, just recently I completed another apprenticeship wherein I was one of the apprentices for FVA Main Facebook page. We were responsible for the FVA’s inbox and comment section.
I am an Education graduate and had experience being a Customer Service Representative for a financial account. I also worked as a proofreader at Transcription Puppy and a transcriptionist at GoTranscript.com
In my journey, I always inculcate three guiding values which are patience, perseverance and efficiency.
Customer Service Representative
I worked as a Customer Service Representative for CITIBANK APAC at Sykes Asia Inc,. We cater clients (company's executives) from different countries namely Australia, New Zealand, Singapore, Hong Kong, India and Philippines. We were tasked to do the following:
- take inbound calls
- do outbound calls
- answer emails
- create cases and do necessary actions to resolve the issue
- provide basic technical support
Proofreader (Audio Transcriptionist)
Proofread the transcribed audio making sure that it's 100% accurate.
Apprentice at Filipino Virtual Assistance's Apprenticeship Program
Did Graphic Design and managed the Facebook page of Alex&Maggie, an online store selling eyeglasses.
Apprentice for Filipino Virtual Assistance Main Facebook Page
Responsible for Filipino Virtual Assistance Main Facebook Page's inbox and comment section.
Convert the audio files into written text.
Education and Trainings
Bachelor of Secondary Education Major in Englishn
- General Virtual Assistance Tasks
- Social Media Management, and Marketing
- Simple Website Creation and Design,
- Content Marketing
- Search Engine Optimization Strategies.
eBay Virtual Assistance Course
- Familiarizing E-commerce
- Product Research
- Product Listing
- Promotions, Campaigns, Order Fulfillment and Tracking of Orders and Customer Service
- Facebook Marketplace
- Online Arbitrage - Poshmark, Mercari and Kidizen
- Branding and Application