TRAINED - Bronze
freelancer
Email Verified Joy Zuniga
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Member since March 27, 2021

Customer Service Agent/ Social Media Manager/ Virtual Assistant

Hi. Good day! 🙂

My name is Joy B. Zuniga. I am a trained Virtual Assistant under Filipino Virtual Assistance Corporation. I finished Freelancing Course and eBay, Facebook Marketplace and Online Arbitrage Course. Furthermore, I completed the FVA’s Apprenticeship Program twice. First was on the year 2018, I did graphic design and managed the Facebook page of Alex&Maggie. Second, just recently I completed another apprenticeship wherein I was one of the apprentices for FVA Main Facebook page. We were responsible for the FVA’s inbox and comment section.
I am an Education graduate and had experience being a Customer Service Representative for a financial account. I also worked as a proofreader at Transcription Puppy and a transcriptionist at GoTranscript.com
In my journey, I always inculcate three guiding values which are patience, perseverance and efficiency.

Experience

Customer Service Representative

  •  Sykes Asia Inc.
  •  Aug 2017 - Jul 2018

I worked as a Customer Service Representative for CITIBANK APAC at Sykes Asia Inc,. We cater clients (company's executives) from different countries namely Australia, New Zealand, Singapore, Hong Kong, India and Philippines. We were tasked to do the following:
- take inbound calls
- do outbound calls
- answer emails
- create cases and do necessary actions to resolve the issue
- provide basic technical support

Proofreader (Audio Transcriptionist)

  •  Transcription Puppy
  •  Oct 2018 - Dec 2018

Proofread the transcribed audio making sure that it's 100% accurate.

Apprentice at Filipino Virtual Assistance's Apprenticeship Program

  •  Filipino Virtual Assistance Corporation
  •  Nov 2018 - Dec 2018

Did Graphic Design and managed the Facebook page of Alex&Maggie, an online store selling eyeglasses.

Apprentice for Filipino Virtual Assistance Main Facebook Page

  •  Filipino Virtual Assistance Corporation
  •  Jan 2021 - Mar 2021

Responsible for Filipino Virtual Assistance Main Facebook Page's inbox and comment section.

Transcriptionist

  •  GoTranscript.com
  •  Jul 2019 - Present

Convert the audio files into written text.

Education and Trainings

Bachelor of Secondary Education Major in Englishn

  •  Central Bicol State University of Agriculture
  •  Jun 2012 - Apr 2016

Freelancing Course

  •  Filipino Virtual Assistance Corporation
  •  Aug 2018 - Sep 2018

- General Virtual Assistance Tasks
- Social Media Management, and Marketing
- Simple Website Creation and Design,
- Content Marketing
- Search Engine Optimization Strategies.

eBay Virtual Assistance Course

  •  Filipino Virtual Assistance Corporation
  •  Oct 2020 - Nov 2020

- Familiarizing E-commerce
- Terminologies
- Product Research
- Product Listing
- Promotions, Campaigns, Order Fulfillment and Tracking of Orders and Customer Service
- Facebook Marketplace
- Online Arbitrage - Poshmark, Mercari and Kidizen
- Branding and Application