TRAINED - Gold
freelancer
Email Verified Katrina Mae Ibarrientos
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Member since September 12, 2020

"I believe in instilling quality work and excellence with creativity and integrity."

A blessed day to everyone!

I’m Katrina Ibarrientos, I’m 28, from the Philippines and I want to be your virtual assistant.

I have been trained and the following skills are my forte. General administrative tasks like data entry, transcription, forms and file management, calendar and email management.  I also have a knowledge in social media management, marketing, accounts creation and optimization. And also simple website creation, optimization and management.

Before I changed to my career as a Freelancer, I also worked in a Business Process Outsourcing industry as a customer service representative and escalations which focuses on providing the best resolution to rectify any concerns and complaints in a timely manner.

Commitment and integrity is one of the best traits that I learn which helped me with my decisions in life. I can work under pressure, computer literate, a team player and willing to learn new things/ knowledge. I will be delighted to assist you today.

I’m looking forward to helping you grow your business by sharing my expertise and learning more in the process. I am committed in providing you with the best possible service.

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Experience

Social Media Manager Apprentice

  •  Filipino Virtual Assistance
  •  Aug 2020 - Sep 2020

Created reports and content plans to be scheduled using Facebook Creator Studio and Hootsuite, as assigned. Perform market and keyword research. Twitter and Facebook page management, marketing plan and content creation.

Customer Service Representative and Escalations

  •  SYKES Asia Inc.
  •  Dec 2015 - Present

Managing incoming calls and customer service inquiries. Maintain financial accounts by processing customer adjustments. Resolve product and service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and adjustment; following up to ensure the resolution. Go the extra mile to engage customers. Provide accurate, valid and complete information using the right methods and tools.

Transcriptionist

  •  QA World
  •  Jun 2020 - Aug 2020

Creates accurate written versions of audio or video recordings, meetings, and conversations. Listening to audio and translating it into long-form text, reviewing drafts of written transcriptions, and liaising with clients to make sure they're happy with the final documents.

Food and Beverage Receptionist

  •  Red Coconut Beach Hotel Boracay
  •  Aug 2012 - Mar 2015

Greets incoming guests. Understands the booking system to be able to schedule tables for customers who walk in and request a table at the restaurant. Shows the guests to their table once it is ready, seats them and hands out menus before transferring service to the waiter. Deals with numerous issues in person, from restaurant complaints and inquiries over dietary issues to a customer reporting lost property. I must be prepared to liaise between the diners and staff to ensure the customer receives satisfying service. Helping to clean the restaurant and its reception area. We may be required to attend staff meetings and communicate with all departments to maintain a high restaurant standard.

On-call Service Associate

  •  Iriga Plaza Hotel and Convention Center
  •  Sep 2010 - May 2011

Prepare food items by ensuring both quality, quantity, appropriately arranged on plates and platters, assemble portions in accordance to the menu and prepare eating areas for meal times. Arrange plates and food items neatly on tables and trays and prepare. Also washed dishes and flatware. Also assisted with food preparation services for catering projects.

Education and Trainings

Bachelor of Science in Hotel and Restaurant Management

  •  University of Saint Anthony
  •  Jun 2008 - Apr 2012

Loyalty Awardee, Rotary International Member

Gov. LRay’s English Proficiency Program Finishing Course for Call Center Agents: Basic Call Center Agent Training 100 hours NCII

  •  Southeast Asian Institute of Computer Technology
  •  Apr 2012 - Present

CS12-000413