TRAINED - Gold
freelancer
Email Verified Lenelyn B. Pitlo
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Member since October 27, 2020

Resilient General Virtual Assistant and Social Media Assistant

๐“—๐“ฎ๐“ต๐“น๐“ฒ๐“ท๐“ฐ ๐“ฎ๐“ท๐“ฝ๐“ป๐“ฎ๐“น๐“ป๐“ฎ๐“ท๐“ฎ๐“พ๐“ปs ๐“ฎ๐”๐“น๐“ช๐“ท๐“ญ ๐“ฝ๐“ฑ๐“ฎ๐“ฒ๐“ป ๐“ซ๐“พ๐“ผ๐“ฒ๐“ท๐“ฎ๐“ผ๐“ผ ๐“ธ๐“ท๐“ต๐“ฒ๐“ท๐“ฎ ๐“ฝ๐“ฑ๐“ป๐“ธ๐“พ๐“ฐ๐“ฑ ๐“ผ๐“ฝ๐“ป๐“ช๐“ฝ๐“ฎ๐“ฐ๐“ฒ๐“ฌ ๐“ฌ๐“ธ๐“ท๐“ฝ๐“ฎ๐“ท๐“ฝ ๐“ช๐“ท๐“ญ ๐“ฌ๐“พ๐“ผ๐“ฝ๐“ธ๐“ถ๐“ฎ๐“ป ๐“ฌ๐“ธ๐“ต๐“ต๐“ช๐“ซ๐“ธ๐“ป๐“ช๐“ฝ๐“ฒ๐“ธ๐“ท.

 

๐€. ๐Ÿ๐Ÿ“ ๐ฒ๐ž๐š๐ซ๐ฌ ๐ฐ๐จ๐ซ๐ค๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐๐๐Ž ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ ๐š๐ฌ ๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐’๐ฉ๐ž๐œ๐ข๐š๐ฅ๐ข๐ฌ๐ญ

The following are some of the tasks I undertake:
1. Handles and process accounts, documents, and invoices and escalate any issues to counterparts.
2. Process a high volume of accounts without sacrificing quality.
3. Collaborate with colleagues and US counterparts with any process gaps.
4. Access multiple systems and verify the accuracy and completeness of data.
5. Receive and respond to emails from counterparts and superiors.
6. Research required information using available resources.
7. Analyze and review accounts, documents, and invoices to identify the correct course of action and to ensure that the correct procedures are properly applied.
8. Take ownership of the accounts processed until completion.
9. Provide assistance to colleagues with their workloads if required.
10. Ensure compliance with the company code of conduct.

Operations Specialist Skills:

1.ย  Compliance with policies/procedures in customer service, operational procedures,ย transaction accuracy, and customer engagement.
2.ย  Developed operational process improvements based on customer service requirements.
3.ย  Played a central role in processing accounts and invoices and completing extensive dataย entry of key information into the company’s computerized database.
4.ย  Ensure that the accounts process are completed accurately by consistently utilizingย applicable process/project guide and procedures.
5.ย  Skills with the use of MS Outlook and MS Word such as Word and Excel.
6.ย  Collaborative worker and team-oriented.
7.ย  Ability to work under minimum supervision and flexible schedule.
8.ย  Ability to follow complex methods and procedures and adapt to changing processes/procedures and systems.
9. Decision-making skills. Ability to resolve issues on accounts and invoices and/or reachย out to superiors for any unclear procedures.
10. Ability to organize and manage multiple priorities effectively and efficiently.

 

๐. ๐“๐ซ๐š๐ข๐ง๐ž๐ ๐•๐ข๐ซ๐ญ๐ฎ๐š๐ฅ ๐€๐ฌ๐ฌ๐ข๐ฌ๐ญ๐š๐ง๐ญ ๐จ๐ง ๐ญ๐ก๐ž ๐Ÿ๐จ๐ฅ๐ฅ๐จ๐ฐ๐ข๐ง๐  ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ:

1. ๐“•๐“ป๐“ฎ๐“ฎ๐“ต๐“ช๐“ท๐“ฌ๐“ฒ๐“ท๐“ฐ ๐“ผ๐“ด๐“ฒ๐“ต๐“ต๐“ผ:
Business Branding Setup and General Virtual Assistance Tasks such as Data entry, Document processing, Internet research, Email management, Calendar management, and Forms/File Management


2. ๐“ข๐“ธ๐“ฌ๐“ฒ๐“ช๐“ต ๐“œ๐“ฎ๐“ญ๐“ฒ๐“ช ๐“ข๐“ด๐“ฒ๐“ต๐“ต๐“ผ:
Social Media Accounts Creation and Optimization (Facebook, Twitter, LinkedIn, Instagram), Social Media Content Planning and Creation, Scheduling and Posting Social Media Content, Organic Social Media Marketing, and Simple Website Creation, Optimization and Management and Online Writing.

Services Offered:

๐€๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐š๐ญ๐ข๐ฏ๐ž ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ

Data Entry in Word, Excel, or Google Docs
Internet Research
Making Reports (Creating basic reports โ€“ weekly tasks)
Email Management/Filtering
Calendar Management
File Management
Google Drive Organization
Creating / Managing Spreadsheets
PDF Conversion, Splitting and Merging

๐’๐จ๐œ๐ข๐š๐ฅ ๐Œ๐ž๐๐ข๐š ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐š๐ง๐ ๐Œ๐š๐ซ๐ค๐ž๐ญ๐ข๐ง๐ 

Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Instagram)
Manage and update Social Media Accounts
Tracking of Social Media Accounts
Social Media Content Planning and Creation
Scheduling and Posting Contents using Hootsuite
Graphic design through Canva
Creating Facebook Analytics Report
Answer inquiries and Messages on All Channel & Profiles

๐“๐Ž๐Ž๐‹๐’: MS Outlook, MS Office, Google Docs, Canva, Hootsuite, Trello, Adobe Pro, Wix, and OpenShot Video Editor.

I strive to make the best investments for my clients by consistently and continuously learning the tools, systems, and processes to maximize results. I have a big heart for success, highly trainable, flexible, and excited to learn new things. I also believe that working with integrity and honesty is vital for an organization’s success.

Looking forward to a great working relationship with you.

 

Thank you and God Bless!

Lenelyn

 

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Experience

Operations Specialist

  •  JPMorgan Chase Bank NA
  •  Feb 2008 - Present

๐Ÿ–Š๏ธResponsible for handling requests and communicating with investors (US Federal Govt, Private, Financial institutions, HUD, Fannie Mae, Freddie Mac) related to re-purchase demands, due diligence, or salability/securitization requests.
๐Ÿ–Š๏ธFulfills document requests from investors such as FHLMC, FNMA.
๐Ÿ–Š๏ธImages of the required documents are obtained from various repositories and stages document files that are subsequently revived and shipped electronically by the intake group.

Education and Trainings

Bachelor in Entrepreneurial Management

  •  Polytechnic University of the Philippines
  •  Jun 1995 - Apr 1999

๐…๐ซ๐ž๐ž๐ฅ๐š๐ง๐œ๐ข๐ง๐  ๐‚๐จ๐ฎ๐ซ๐ฌ๐ž

  •  ๐™๐™ž๐™ก๐™ž๐™ฅ๐™ž๐™ฃ๐™ค ๐™‘๐™ž๐™ง๐™ฉ๐™ช๐™–๐™ก ๐˜ผ๐™จ๐™จ๐™ž๐™จ๐™ฉ๐™–๐™ฃ๐™˜๐™š ๐˜ผ๐™˜๐™–๐™™๐™š๐™ข๐™ฎ ๐™–๐™ฃ๐™™ ๐˜พ๐™ค๐™ฃ๐™จ๐™ช๐™ก๐™ฉ๐™–๐™ฃ๐™˜๐™ฎ
  •  Jun 2020 - Jul 2020

1. General Virtual Assistance (GVA) Tasks
2. Social Media Basics
3. Social Media Accounts Creation and Optimization
4. Social Media Content Planning and Creation
5. Scheduling and Posting Social Media Content
6. Organic Social Media Marketing
7. Simple Website Creation, Optimization, and Management
8. Online Writing and Marketing
9. SEO Basics and Setup
10. SEO On-Page Optimization
11. SEO Off-Page Optimization (Backlinking)
12. Lead Generation
13. Basic Facebook Ads
14. YouTube Optimization
15. Basic Email Marketing

Amazon Virtual Assistance Course

  •  ๐™๐™ž๐™ก๐™ž๐™ฅ๐™ž๐™ฃ๐™ค ๐™‘๐™ž๐™ง๐™ฉ๐™ช๐™–๐™ก ๐˜ผ๐™จ๐™จ๐™ž๐™จ๐™ฉ๐™–๐™ฃ๐™˜๐™š ๐˜ผ๐™˜๐™–๐™™๐™š๐™ข๐™ฎ ๐™–๐™ฃ๐™™ ๐˜พ๐™ค๐™ฃ๐™จ๐™ช๐™ก๐™ฉ๐™–๐™ฃ๐™˜๐™ฎ
  •  Nov 2020 - Present

1. Amazon Overview
2. Amazon Dropshipping
3. FBA Online Arbitrage
4. Amazon Wholesaling
5. Private Labeling
6. Pricing, Listing, and Shipping the Products on Amazon
7. Customer Services
8. Merch by Amazon
9. How to use Helium 10 in Product Research