Marchelle Afable Experience
Risk Team Leas
Managed a Team of Fraud Investigators taking care of our customers preventing Scams, Modus Operandis and/or Policy Violations. Makes sure that we meet all KPIs for the teams performance.
Customer Service Team Lead
Managed a team for general customer service for money remittance. Manages Team Performance, Coached for Results and Mentor for Career Development. I made sure that we are always on top of the rankings.
Special Credits Team Lead
Managed a Team of High Performing Individuals handling back office work for Special Credits Specialists. Also Managed the Engagement Team for different lines of business.
Relief Special Credits Team Lead
Manages a Team for Special Credits catering to Small business loans. Creadted a Job Aid for Process Improvement, also did the hiring and training of new members of the group.
Special Credits Specialist 1
Supported different lines of business within our group. Prepared different reports, documents and files for officers who works on collections, litigation and recovery. Processed Third Party Invoices to make sure that we do not miss any payments avoiding fees. Addressed process gaps and assisted in various primary testing
Collections Cards
handled delinquent accounts from 60-180 DPD for cards. These accounts were turned over to third party agencies or attorneys. Offered payment plans or settlement to settle their accounts