TRAINED - Bronze
freelancer
Email Verified Marchelle Afable
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Member since September 11, 2020

SEO Specialist

Meticulous, Excellent at juggling multiple tasks and working under pressure. Broad industryexperience includes Finance, Training, Engagement and Customer Service. Experienced Team Lead with strong leadership and relationship building skills.

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Experience

Risk Team Leas

  •  Remitly Inc
  •  Mar 2018 - Jul 2018

Managed a Team of Fraud Investigators taking care of our customers preventing Scams, Modus Operandis and/or Policy Violations. Makes sure that we meet all KPIs for the teams performance.

Customer Service Team Lead

  •  Remitly Inc
  •  Apr 2017 - Feb 2018

Managed a team for general customer service for money remittance. Manages Team Performance, Coached for Results and Mentor for Career Development. I made sure that we are always on top of the rankings.

Special Credits Team Lead

  •  JP Morgan Chase & Co.
  •  Apr 2015 - Nov 2016

Managed a Team of High Performing Individuals handling back office work for Special Credits Specialists. Also Managed the Engagement Team for different lines of business.

Relief Special Credits Team Lead

  •  JP Morgan Chase & Co.
  •  Oct 2014 - Mar 2015

Manages a Team for Special Credits catering to Small business loans. Creadted a Job Aid for Process Improvement, also did the hiring and training of new members of the group.

Special Credits Specialist 1

  •  JP Morgan Chase & Co
  •  Jun 2012 - Oct 2015

Supported different lines of business within our group. Prepared different reports, documents and files for officers who works on collections, litigation and recovery. Processed Third Party Invoices to make sure that we do not miss any payments avoiding fees. Addressed process gaps and assisted in various primary testing

Collections Cards

  •  JP Morgan Chase & Co.
  •  May 2010 - Aug 2012

handled delinquent accounts from 60-180 DPD for cards. These accounts were turned over to third party agencies or attorneys. Offered payment plans or settlement to settle their accounts