REYMUND BACALLA Gallery
Experience
Client Support Specialist
1. Research
2. Social Media
3. Data Management
4. Admin task
Podcast Editor
1. Basic audio editing using Audacity (adding intro and outro)
2. Write show notes.
3. Upload their podcast episode to third party podcast hosting, i.e. Libsyn.
4. Add the latest Podcast episode to their blog via WordPress.
Project-Based VA
1. Transcribing podcast episode each week using Otter.
2. Updating her website with the latest podcast episode using Wordpress.
3. Admin task and special task.
Podcast Editor
1. Create Artwork using Canva.
2. Basic audio editing using Audacity (adding intro and outro)
3. Write show notes for their Podcast episode.
4. Upload their podcast episode to third party podcast hosting Soundcloud.
5. Basic video editing using iMovie.
6. Create Youtube thumbnail using Canva.
7. Add the latest Podcast episode to their blog via WordPress.
8. Upload edited video to their Youtube channel.
Part-Time VA
1. Manage Youtube account (create timestamp, create thumbnail)
2. Podcast production
3. Social Media Management
Consultant
I worked directly with Telstra where I handle Segment - A, small business accounts. My role is a Business Relationship Manager where we provide support to SMB. We cater to billing concerns, disputes, process orders, and complaints coming from the customer. We provide service to our clients not just over the phone but we also use email and SMS.
Consultant
We provide support to mobile services under Consumer accounts. I have also worked as a buddy where we assist new hire consultants during their Nesting period. Also, I have worked as a Customer Insight Consultant where we listen to calls and identify the constraint that needs to improve to provide better customer service.
Customer Account Executive
I have handled Sprint during the first 6 months. After this, the company opens a new line of business for its cable account - Comcast. I was assigned to IP-beltway were we support customers under the North-East Area. We provide billing, post and pre-sales, and mostly technical support on their HSI, CDV, and CABLE service.