Rezandro Ace de Guzman - Surge Digital Agency

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Member since November 7, 2020

Social Media Manager, Email Marketer, Project Manager and Virtual Assistant

I am a digital marketing specialist, project manager and virtual professional focused on providing customized solutions for businesses.

Having worked for international companies in the last 10 years, I understand the pain points of businesses in their everyday operations and I formulate strategies to help address these.

I provide solutions such as:

Virtual Assistance
Social Media Marketing and Management
Email Marketing
Project Management

Earning my bachelor’s degree in accounting and being trained by top organizations, I have learned a great deal in incorporating these with my work with both local and international clients, which provide unique ways in managing processes better.

I am very happy to have a chat with you so we can explore solutions for your business.

Experience

Business Subject Matter Expert

Coached and developed front-line teams' capabilities in customer retention, sales generation,
complex complaint handling and product knowledge in different advanced technologies.
Responsible for analyzing reports and developing materials in training and coaching to help
improve performance for our front-line teams.
Facilitated training across all teams aimed to help improve operational efficiency and
competency

Complaints Resolution Coordinator

Reviewed and/or approved complex customer bill claims
Managed complaints and prevented complaints from further escalation to the
Telecommunications Industry Ombudsman to protect the brand, to save on costs and to retain
customers.
Served as the site gatekeeper for all incoming complaints to the department by ensuring
the validity of escalations from the front-line teams.
Produced reports that were necessary to determine the overall performance of regional office

Social Media Manager, Project Manager and Virtual Professional

Worked in different roles for many business clients such as appointment setting, social media
management, community management and Internet research.
Built customer relations for increased business leads and sales generation.
Created reports that were essential for strategic planning in reaching out to target markets.
Created content to build social media presence across different clients around the globe.

Subject Matter Expert

Coached and developed skills for our major clients' new customer service representatives
Advised management on different methods in helping build our nesting teams' capabilities